Due to the nature of our products, we do not offer refunds or exchanges once they have been delivered. All sales are final.

• If you have not received your order due to an incorrect or incomplete address , a refund or replacement cannot be offered.
• If the courier attempted to deliver your order multiple times and it was returned, no refund or replacement will be offered.
  
• If the item arrives defective or incorrect , we require a photo of the defect to evaluate your claim. Without the photo, we will not be able to process your request.

For any return, the item must be unused , in the same condition that you received it and in its original packaging .
To start the return process, please provide your order number or proof of purchase and contact us at:
politicasfatimascookiecrafers@gmail.com

Please carefully review your order before finalizing it, ensuring that all delivery address information is correct. Once the order has been processed, we cannot modify it or change the shipping address .

We will do our best to accommodate cancellation or modification requests, but we reserve the right to refuse changes if we cannot complete the request before the product has shipped.